SMS Notifications Now Available for Calendars & Services

Modified on Thu, 23 Oct at 2:51 AM

Overview

You can now send SMS notifications
 for calendar
 and service appointments
— giving you more flexibility in how you communicate confirmations, reminders, and updates. SMS is a powerful way to improve appointment related communication and provide real-time updates to your clients and team.

What’s New?

SMS Support for Key Event Types

You can now send SMS notifications for
all appointment events
— Appointment Unconfirmed, Confirmed, Canceled, Rescheduled, Reminder, and Follow-up — across both Calendars and Services.

Customizable Recipient Options

Choose who receives each SMS: the
Contact, Assigned User, or Additional Phone Numbers
. This gives you control over who gets what message.

Per-Recipient Templates

Set
different templates
for Contacts vs. Assigned Users/Additional Phone Numbers, giving you more control over how each party is notified.

Template Management Made Easy

Each notification type comes with a default SMS template. You can
customize
it,
select an existing SMS template
from your account or
create a new one
.

Send Test SMS Before Going Live

Use the
Send Test SMS
feature to preview your message before enabling it for real appointments.

How to Use It

Navigate to
Calendar Settings
Calendars
: Edit Calendar > Notifications & Additional Options

Services
: Global Settings > Notifications

Edit Notification
type >
SMS Tab
>
Enable the SMS toggle

Choose your
recipients
(Contact, Assigned User, Additional Phone Numbers)
Customize or
select the SMS template

Click Send Test SMS to verify content
Save
your settings — SMS will now be sent when that notification is triggered

Why This Matters

Increases show-up rates with faster,
mobile-first communication
Gives businesses flexibility in choosing how they reach different recipients
Gives users full control over template messaging and delivery