Overview
We’ve added WhatsApp as a new notification channel for calendars. This gives you a direct and reliable way to communicate with clients through one of the world’s most popular messaging platforms — ensuring your messages are seen and acted on.
What’s New?
WhatsApp Support for Calendar Notifications
- WhatsApp can now be used for all calendar event types — Unconfirmed, Confirmed, Canceled, Rescheduled, Reminder, and Follow-up. You can toggle it on per notification.
Recipient Configuration Options
- You can choose to send WhatsApp messages to Contacts, Assigned Users, or any Additional Phone Numbers. This lets you tailor who gets notified and how.
Per-Recipient Templates
- Set different WhatsApp templates for Contacts vs. Assigned Users/Additional Numbers, giving you more control over how each party is notified.
Template Selection & Creation
- Each notification type comes with a default template. You can choose to keep it, use an existing approved WhatsApp template or build a new one using the in-app template builder. Use Fetch New Templates to refresh your list in real time.
Send Test WhatsApp Messages
- Use the Send Test Whatsapp Notification feature to preview your message before enabling it for real appointments.
How to Use It
- Go to Calendar Settings > Edit Calendar > Notifications & Additional Options
- Edit Notification type > Whatsapp Tab > Enablethe Whatsapptoggle
- Choose the recipients
- Selector create an approved WhatsApptemplate
- Use Send Test WhatsApp Notificationto validate message content
- Saveyour configuration — WhatsApp messages will now be sent automatically
Why This Matters
- Increases show-up rates with faster, mobile-first communication
- Gives users full control over template messaging and delivery
- Gives businesses flexibility in choosing how they reach different recipients
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