10th of September, 2025
Quiet hours for Outbound Calls
Summary
Reduce after-hours outreach and improve answer rates with warnings based on the contact’s local time. The dialer shows the contact’s current time and prompts before placing a call outside professional hours (before 8am or after 9pm).
What’s new
- Quiet-hours prompt on outbound calls from the web dialer
- Contact’s current local time shown in the dialer when it differs from the user’s time
How it works
- We store each contact’s timezone using this priority:
- timezone provided on import/creation
- inferred from phone number area code (new)
- account (location) timezone
- If a call/SMS is attempted outside 8am–9pm in the contact’s timezone, the user sees a warning with options (e.g., Cancel / Call anyway).
- Applies to native Phone System and Twilio-integrated accounts.
Controls
- Enabled by default for all accounts
- Admins (account and internal) can turn warnings off in: Settings → Phone Numbers → Additional Settings → Outbound Call → “Avoid calling people during quiet hours (9pm to 8am)”
Why it matters
- More considerate outreach → higher answer rates
- Reduces complaints and risk of being reported for spammy behavior
Notes and limitations
- Area-code inference is best-effort and may be inaccurate for ported or virtual numbers
- For cross-country calls, the contact’s quiet hours apply
- Deskphone and mobile app behaviour are unchanged; prompts appear in the web app dialer. Mobile app support coming soon
- Quiet hours support for SMS coming soon
- Does not apply to workflow calls. You can configure it under each workflow's settings
- Available via Labs
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